Complaints about “authorised” scams in the UK increased by 30% in the second quarter of this financial year, when compared to the same period in 2020/21, according to the Financial Ombudsman Service.
In a report published on Wednesday, the service said it received a total of 4,488 complaints about fraud and scams from July to September 2021 and upheld over 60% in the consumers’ favour. Of this figure, 2,243 complaints were about “authorised” scams compared to 1,725 in July – September 2020.
The increase in the number of people falling victim to scams reflects increased spending online and more fraudster activity during the pandemic. Overall, the Financial Ombudsman Service is continuing to uphold around three quarters of “authorised” scam complaints in the consumers’ favour.
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The vast majority of “authorised” scam complaints are authorised push payments (APP) where the victim is tricked into making bank transfers to an account posing as a legitimate payee. However, the Financial Ombudsman also sees disputes about whether or not the consumer authorised a payment or withdrawal with their bank card.
Almost three quarters of the “authorised” scam complaints that the Financial Ombudsman receives are about consumers not receiving the goods or…