For 35 minutes, Derek listens to his bank setting out several compelling reasons as to why he had been barred from transferring £10,000 to an investment company.

The 73-year-old had responded to a spam email; online reviews for the company said it was a fake; he allowed someone from the firm to access his computer remotely; and the brokers had been calling him almost every day. These were all “massive red flags”, Derek was firmly told by the calm Scouse voice of Hayley Singleton, 26, a fraud specialist with Santander. In short, he had been trying to transfer £10,000 to scammers.

Derek listens. He even agrees that these could be danger signs. But then instead of admitting that he had become the latest victim of

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