Earlier this week my mom received an email from her bank alerting her about some questionable activity. The message looked legit with the bank’s official logo, wording that sounded like it’d come from a bank, and even an email address that seemed correct. It encouraged her to click on a link and provide some secure information so it could “authenticate” her recent bank activity. It seemed off to her, so she called the bank to verify the email was sent by them. No surprise, it wasn’t. It was a just another scam.

I wish I could say these emails along with the phone calls and even texts we’ve all fielded happen infrequently. In reality, scammers are working harder than ever to fool us, steal money, obtain personal information or perform some other fraudulent activity. And they’re not just after individuals. Businesses, even self-storage, are even bigger targets because a successful scam can mean a big score.

Members of Self-Storage Talk, the industry’s largest online community, regularly share their interactions with these con artists. Sometimes these ruses are clever. People will pose as facility tenants or customers seeking a storage unit to get your attention. In one thread, a self-storage manager discussed a phone message from a woman who said she was calling about a billing problem. Not only was she not the renter, but she used strange phrasing in her message, which led the manager to…

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