Better Business Bureau serving Canton Region and Greater West Virginia offers tips and advice for consumers to avoid fraudulent practices.
If you’re planning to get festive with your Christmas or other holiday decorations, keep your eyes open for this scam. BBB Scam Tracker has received complaints about false advertisements and phony promises for holiday decor.
How the scam works
You are searching for some holiday decorations for your home or lawn. You come across the perfect item through a social media ad or a search result. The photos on the website look great! The decorations are larger-than-life with incredible lights and features and, best of all, low prices.
You make your payment and wait for the decorations to arrive. However, when your package is delivered, the product is nothing like what you saw online. In many cases, it’s a poorly manufactured miniature version of what you thought you bought. You now don’t have a way to return the items or receive a refund. In fact, you probably won’t even be able to contact the company.
One consumer reported the following experience: “I ordered a giant 7-foot pumpkin head and giant 7-foot skeleton with LED eyes and sounds. What I finally got in the mail after almost a month was two rubber 7-inch dolls that sort of looked like what they were advertising. This company will not reply to their emails, which is the only means of communicating. The items looked amazing online, but the store is a total scam.”