• Utility Scam Awareness Day (Nov. 17) focuses on educating customers against fraud.


  • The bad news: scam attempts are increasing. The good news: fewer customers are falling for them.


  • The bottom line: ‘End the Call. End the Scam.’

CHARLOTTE, N.C. – A call comes in. The caller ID says it’s Duke Energy. An urgent voice insists that your electric service is being disconnected in 30 minutes unless you pay over the phone right now.

If you get a call like this, hang up because Duke Energy never disconnects customers like this. Instead, call Duke Energy at the number on your bill, or check your balance online or via the Duke Energy app. And just like that, you’ve beaten the scammer.

Sadly, the COVID-19 pandemic has triggered a record number of scam attempts – nearly 30,000 scam attempts were reported by Duke Energy customers in 2020 alone. The good news: Only about 4% of customers have fallen for a scam in the last year, down from more than 9% before Utility Scam Awareness Day began in 2016.

Education works. That’s why Duke Energy has again joined forces with utilities across the United States and Canada to bring awareness to these criminal tactics on the sixth annual Utility Scam Awareness Day on Nov. 17. Utility Scam Awareness Day is part of the weeklong International Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers.

“Scammers have not…

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