Evergy received customer reports on Friday, Oct. 1, of individuals placing phone calls to customers and claiming to be Evergy representatives. The individuals are asking customers for immediate payment to avoid service disconnection. These representatives are not employees of Evergy. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.

Several customers have contacted us after receiving suspicious calls. In most cases, the caller claims to be an Evergy customer service representative and asks the customer to provide credit card information or other personal information, telling the customer a check has bounced or he or she has a past-due bill.

Impostors will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service.

Customers may verify an individual is from Evergy by asking to see company identification or by calling the Customer Contact Center before giving any information such as your Evergy account number or banking information. If you can’t verify that you’re speaking with an Evergy employee, do not give them this information. Evergy Missouri and Evergy Kansas Metro customers may reach customer service toll-free at 1-888-471-5275. Evergy Kansas Central customers may call 1-800-383-1183. Customers also can review their account status online by visiting

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