ATLANTA — The Better Business Bureau (BBB) is advisings consumers to use caution when doing business with PortaSpa, LLC, a Georgia-based company that sells portable spas and accessories. Complaints on file with BBB allege the company failed to deliver ordered products, did not provide requested refunds, did not communicate reasons for shipping delays with their customers, and provided poor customer service.
PortaSpa, LLC has an “F” rating, which is the lowest on BBB’s rating scale due to recent unanswered complaints.
A Bennington, Vermont consumer told BBB that she paid PortaSpa, LLC $144 for a portable steam sauna. After a month of waiting for an update, she attempted to contact the business to inquire about the approximate shipping time for her order.
“I have since emailed once a week with still no response,” the consumer said. “I have called them and left messages several times and no matter when or how many times I call I always get the same message that no one is available…I just want my money back.”
A Brooklyn, New York consumer told BBB that she placed an order with PortaSpa, LLC in the amount of $159.99 via a payment installment company. The customer never received their product from PortaSpa, LLC.
“I contacted PortaSpa more than 10 times in regard to not receiving the item that I purchased from them,” the consumer told BBB. “Someone responded to my first email and I got no response after…