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For decades, robocall scammers have graced phones and voicemails across the nation. Between June 2020 and 2021 these scams affected more than 59 million people who lost a combined $29.8 billion, according to phone number identification app Trucaller. Some robocallers look to sell legal products like a car warranty or new roof through illegal means, while others will steal your social security number or credit card.
In an effort to curb this longstanding problem, the Federal Communications Commission is requiring voice service providers to implement caller ID authentication standards via a set of industry rules known as STIR/SHAKEN. The FCC required large carriers like AT&T, Verizon and T-Mobile to implement the standards by June 30, though smaller carriers, with under 100,000 customers, have an extension.
Simultaneously, voice service providers must submit a plan highlighting their robocall mitigation efforts in a recently launched database. If the plan isn’t in the database beginning Sept. 28, carriers will have to stop accepting calls from those providers.
STIR/SHAKEN is a good start to ending this ever-evolving issue of robocalls, and, while the updates will slow scammers down, experts say they won’t disappear.
“It’s a game of Whac-A-Mole,” said Paul Schmitt, a research computer scientist at…