The bank is urging people to never disclose One Time Passcodes (OTP) as the number of people being conned into sharing this information has risen 25% in the last six months
HSBC has warned of a rising number of scammers that are duping customers out of security codes to access their money.
The bank is urging people to never disclose One Time Passcodes (OTP) as the number of people being conned into sharing this information has risen 25% in the last six months.
One Time Passcodes are sometimes issued by HSBC and other banks as a security check when making a purchase.
It involves sending the customer a code via text message to their phone, which the user then needs to enter online in order to complete a transaction.
However, fraudsters are calling customers pretending to be from the bank or a trusted organisation and requesting an OTP, which they can then use to make a fraudulent purchase.
One HSBC customer, known only as Ms S, received a text that appeared to be from DPD who claimed they were trying to deliver a package.
Ms S clicked on the link within the text and was sent to a page that she felt looked legitimate.
It asked for her card number, sort code and account number which she was told to enter to pay a delivery fee.
Ms S then received a call from someone she thought was from HSBC, with this individual telling her…