“Mam (sic), don’t touch the new emails … Please. And don’t turn off your computer. Do your normal work. Thank you so much, Mam … Don’t shut down your computer Mam.”
I demanded he send me proof of his identity. He provided me with the following information:
“This is Amazon Customer Support … Name: Roger Radcclife. ID: AMZ0108199920.”
I asked for him to provide me with a photograph of himself and a direct phone number for Amazon and said, “I don’t appreciate my computer being commandeered.”
Despite saying he would, Roger did not provide me with any further information.
What he did do, was access my PayPal account. On the 19th, he purchased two PayPay Gift cards (each to the value of $200), and on the 20th he purchased another to the value of $500. My bank account was debited in the amount of $900!
I am on a disability support pension and it had been paid into my account on August 19.
First, I contacted my computer technician who told me over the phone how to disable the programs the hacker had installed. Then, I called the bank (who immediately cancelled my debit card), following which I contacted PayPal who put through an immediate claim for resolution. PayPal acknowledged that these purchases were fraudulent on August 24 and the $900 was returned to my bank account.
I can’t begin to describe the distress and anxiety I felt, not to mention the tears I shed over the matter. I’ve since discovered that the hack originated in Hong Kong.