It’s Utility Scam Awareness Week and PSE&G is teaming up with Utilities United Against Scams (UUAS) to launch an awareness campaign focused on educating consumers and exposing the tactics used by scammers.
PSE&G wants to remind customers to be on alert to scams, especially ones demanding bill payment by using a digital money transfer, a prepaid credit card or offering a bill discount due to a good payment history.
It’s a problem the company says has gotten worse since the pandemic.
“The pandemic has created financial hardship and escalated stress levels for many of our customers, and that is a perfect environment for scammers to thrive,” said Deb Affonsa, PSE&G’s vice president Customer Care and chief customer officer.
What are the signs of a utility scam?
- You receive a call from what looks like PSE&G on your caller ID.
- The caller threatens to shut off service and demands immediate payment by cash, prepaid cards or digital money transfer apps.
- The caller tells the victim he or she needs a new meter and demands a deposit before installation can occur. (PSE&G does not require any deposit for a new meter installation)
- The targeted victim is given a phone number to call back that, when called, may sound similar to PSE&G’S automated call system.
- The caller alerts that because of a person’s good bill-paying history, he or she is eligible for a bill reduction, but certain information must be provided first.
What PSE&G will and won’t discuss with customers over the phone:
- PSE&G never…