A new “scam checker service” has been launched by Nationwide Building Society to help protect its members from being tricked by criminals into making bank transfers.
The service offers members an extra layer of protection against authorised push payment (APP) scams, which have exploded during the coronavirus pandemic as fraudsters have bombarded people with bogus messages and adverts.
Nationwide members who are unsure about making a payment will be able to ring a new freephone helpline – 0800 030 4057.
They can talk to the Society’s staff about the nature of the payment and air any concerns. Alternatively, they can go into their Nationwide branch and talk to staff there.
If people are given the go-ahead to make the payment, but they still fall victim to a bank transfer (APP) scam, they will be refunded in full under the Society’s new scam protection promise.
People will not be covered by the promise though if they withhold information Nationwide reasonably requests, lie to it, or are knowingly involved in committing illegal activity, including the scam itself.
And if they are warned against making the payment through the scam checker service but they still go ahead, they will not be covered by the promise.
In these cases, any APP scam refund will be made on a case-by-case basis, in line with the contingent reimbursement model (CRM) code just as it is now, considering factors such as vulnerability and the nature of the scam.
The promise specifically covers bank transfers…