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Posted: Thu 23rd Sep 2021

Updated: Thu 23rd Sep

The public needs more protection from scams “now more than ever” as a result of the long term economic and social impacts of the COVID-19 pandemic according to a Trading Standards national body.

A survey released today by the Chartered Trading Standards Institute (CTSI) has revealed that 5% – over 2.6 million – of UK adults online were scammed since the first COVID-19 lockdown in March 2020.

The online Consumer Confidence Survey also shows that the majority, 51%, of the public thinks consumer scam protection is underfunded.

The survey paints a stark picture of consumer vulnerability throughout the UK, with 2% – over 1 million – of respondents reporting losing more than £500 to a scam since March 2020. 

The survey, undertaken by polling company YouGov, asked the public about their consumer confidence before and after the pandemic, along with their exposure to scams and losses incurred. 

In a clear warning to the UK Government, 51% of those surveyed stated that they believe public services that protect consumers from scams are underfunded.

In comparison, just 9% thought existing funding was adequate.

The survey also…

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