Santander has said the prevalence of remote access scams, particularly those surrounding cryptocurrency, is rising – with an equivalent of £1million of fraud reported per month. The scam occurs when a customer sees an ad on social media or Google, or is introduced by someone to a cryptocurrency opportunity. In some cases, the opportunity will look like it is being endorsed by a celebrity or well-known figure.

When she messaged the user asking for help, she was told where to send her money, and was advised she would have access to a known trading platform to manage her cryptoassets.

Over a period of three weeks, Ms C transferred £3,200 to two different accounts, however, she did not receive any official documentation which referenced crypto-assets or about trading.

After she received another request to transfer money to an account user a different name, Ms C became suspicious and queried the payment.

However, shortly after this, the social media account was deleted and she was unable to contact the individual any further.

When she contacted the trading platform directly, she was horrified to find there were no accounts under her name.

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Santander attempted to recover the funds for Ms C, but the bank was told all the transfers had…

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