I can’t remember the last time I got a McDonald’s ice cream.
I’ve never liked it, probably because it’s called an “ice cream product.”
So I didn’t think much of it when I started seeing videos and memes going around the internet about how the McDonald’s ice cream machines are always broken.
Customers were even seen attacking McDonald’s employees over this nonsense.
But after the Federal Trade Commission announced in September of this year that it’s investigating why the ice cream machines keep breaking down, it piqued my interest.
And like all things corporate, you just have to follow the money.
It all comes down to the manufacturer of the ice cream machines, the Taylor Company, and the model built exclusively for McDonald’s. In fact, both have headquarters in the same state.
Now Taylor manufacturers, delivers, and installs the ice cream machines found in many fast food chains, including McDonald’s, Wendy’s, and Chick-fil-A.
But it’s only the McDonald’s machines that keep breaking…
So why would McDonald’s franchise owners keep purchasing seemingly defective products?
Well, they have no choice.
When a McDonald’s restaurant is franchised, the franchisee signs a contract that lists the corporate-approved products he or she can use in that store.
And the Taylor C602 digital ice cream machine is the only McDonald’s-approved product a franchisee can purchase if they don’t want to breach the contract. However, the C602 has a 15% failure…