More and more venues are reopening after being closed due to the COVID-19 pandemic. But before you start buying up tickets to concerts, shows and events, you may want to think twice about where you’re buying them.

“I’ve been going to concerts before Woodstock,” says Greg Ferrier of Middleborough, Massachusetts. “I’ve never had a problem before.”

But Ferrier recently bought tickets to a concert from a site he had never used before. He paid, but the tickets were never delivered.

“They were supposed to send us a link to get the tickets, it never happened, so we’re kind of out almost $400,” he said. “You learn the hard way, I guess.”

Caroline Andrews, who lives in Boston’s Roslindale neighborhood, says her digital concert tickets didn’t come through, either.

“I bought five tickets. One for myself and my husband and three friends,” she said. “I felt bad for them that I had let them down by using a third party vendor.”

She says she tried to get through to customer service, but didn’t have any luck.

“You would call the number and then you’d be put into a holding pattern,” she said.

And Wayne Banks of Essex admits that he shouldn’t have moved so fast to scoop up tickets from a site he wasn’t familiar with.

“She really wanted to be close to the stage, so we paid a little bit more for the third row seats,” he said. “And in all honesty, we did not read the fine print in the heat of the moment.”

The show Banks bought tickets to has been postponed…

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