From the Better Business Bureau of Central Virginia:

When something goes wrong with one of your household appliances, your first reaction might be to call customer service or your warranty provider. But BBB Scam Tracker is seeing increasing reports of scammers fooling consumers with fake customer service phone numbers.

How the Scam Works

Your washing machine, refrigerator, or other household appliance breaks, so you do a quick online search for the customer service or warranty center’s phone number. You dial one of the top results, and a “representative” answers. They listen to your problem and assure you that the company will take care of the repairs. All you have to do is give your name, home address, and credit or debit card information. You’ll be charged a small service fee so they can set up an appointment with the repair person. Often, the representative will promise you “next-day service” and fast repair times, as long as you pay the fee up front.

When your appointment time arrives, no one shows up. The charge is on your bank or credit card statement, but when you call the support number again, the representative claims to have no record of your previous call. In other cases, they simply don’t answer.

However, according to one BBB Scam Tracker report, some scammers are even posing as fake repair professionals! When a phony repairperson showed up at one consumer’s house, the homeowner called the real appliance manufacturer, who confirmed that they…

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