OAKLAND, Calif., June 22, 2022–(BUSINESS WIRE)–As the number of scams targeting utility customers continues at an alarming rate—typically by phone, online or in-person—Pacific Gas and Electric Company (PG&E) wants to help customers recognize the signs of a scam so that they can avoid falling victim.

During 2022, PG&E has received more than 7,200 reports from customers who were targeted by scammers impersonating the company. That number is on pace to far exceed 2021, when there were more than 11,000 reports for the entire year. In 2021, PG&E customers lost over $600,000 to scammers.

“Protecting yourself from falling victim to a scam is as simple as hanging up the phone. If you receive a call from someone claiming to represent PG&E who is threatening disconnection if you do not make immediate payment, just hang up and call our customer service line or log into your pge.com account to confirm your account details and balance. Remember, PG&E will never ask for you for your financial information over the phone or via email nor will we request payment via pre-paid debit cards or other payment services like Zelle,” said PG&E’s Chris Zenner, Vice President, Residential Services and Digital Channels.

Scammers are opportunistic and look for times when customers may be distracted or stressed, as has been the case during the COVID-19 pandemic. During this time, scammers have increased calls, texts, emails and in-person tactics, and they are constantly contacting utility…

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